Who We Are
Digital Green Trust [(“DGT”, “we”, “us” or “our”) wants you to be familiar with how we collect, use and disclose Personal Data. This Privacy Policy describes our processing practices in connection with Personal Data that we collect online and offline.
- Our website (“Website”);
- Our social media pages currently include LinkedIn and Instagram, and may include other platforms such as Facebook, X, and YouTube (“Our Social Media”);
- HTML-formatted email messages that we send to you that link to this Privacy Policy or other communications with you (“Emails”); and
- Other offline interactions you may have with us, including trainings, program activities (such as agricultural demonstrations, community meetings, or in-person data collection), events, or other in-person engagements (“Offline Interactions”).
This Policy is intended to align with the Digital Personal Data Protection Act, 2023 of India, as applicable.
COLLECTION AND PROCESSING OF PERSONAL INFORMATION
Collectively, we refer to the services provided through the Website, our Social Media, Emails and other communications, and Offline Interactions as the “Services.”
Personal Data
“Personal Data” means information that identifies an individual or relates to an identifiable individual. The types of personal data we collect will depend on how you engage with us. DGT may collect the following categories of personal data:
| Name & Contact Details | Such as first and last name, title, prefix, email address, and telephone number. |
| Identity information | Government-issued IDs (such as passport, voter ID, Aadhaar, PAN), proof of identity, and proof of residential address. |
| Demographic Information | Such as gender, date of birth. |
| Organisation Contact Details | Such as name of employer or affiliation, job title, organisation email address, organisation telephone number, organisation postal address, country of business. |
| User Content | Comments or feedback about our trainings or programs and any posts or interactions you may have on our Social Media. |
| Preferences | Such as language, interests, and other feedback/preferences that you might express during participation in our Services. |
| Marketing Data | Such as your choices regarding our newsletters, surveys, and other marketing/advertising displayed or provided to you, as well as your preferred methods of such promotional communication. |
| Relationship History | Such as details of your communications, donations, or interactions with us. |
| Visitor and Event Information | Such as dietary restrictions, travel, and accommodation details, issued identification pass to access the premises, and other details specific to a particular in-person training that you share with us. |
| User Photographs and Videos | Such as photos and videos submitted by you or captured during DGT-led events, programs, or trainings. |
| Recordings | Such as audio and/or video recordings of online or in-person trainings. |
| IP Address | Your IP address is automatically assigned to your computer by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications, and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems, and administering the Services. We may also derive your approximate location from your IP address when using our website. |
Personal Data we collect through your use of our Services or from other sources:
| Social Media Information | Such as profile pictures, social media account ID, and other social media profile information, including lists of friends/followers on social media. |
| Event Photographs and Videos | Such as photos and videos taken at one of our trainings. |
| CCTV and Site Security Information | Such as images or video footage captured or recorded by CCTV and other security measures on our office premises. |
| Device Information | Such as information about your devices and your use of our Services. This includes data obtained through cookies and similar technologies, as described in Other Information. |
How we collect Personal Data
We and our service providers may collect personal data in a variety of ways, including directly from you when you interact with our Services. We collect this information to provide the Services you request. If you choose not to provide certain information, we may be unable to offer you those Services. If you provide us with personal data about someone else, you represent that you have the legal authority to do so and to allow us to use that information in accordance with this Privacy Policy.
PROCESSING OF PERSONAL INFORMATION
We and our service providers use Personal Data for the following purposes:
Providing the functionality of the Services: To verify your identity and information; responding to your inquiries and fulfilling your requests, such as when you contact us (e.g., when you send us questions or comments, or when you request other information about our Services); to send you administrative information, such as information regarding the Services and changes to our terms, conditions and policies; to allow you to send Services related content to another person through the Services if you choose to do so.
Operations and general business: To administer online Services (including troubleshooting and diagnostic testing, conducting performance analyses of our systems and Services, testing new system features to evaluate their impact, system and log maintenance, technical support, system debugging, and the hosting of data); to facilitate reorganisations and restructurings of our organisation (including prospective changes).
Visits, trainings, fundraisers, and other events: To facilitate and participate in trainings, fundraisers, and events, including welcoming guests and visitors to our premises.
Solicitations: To send you our newsletters, publications, and mailings related to our trainings, program activities, or donation opportunities that we believe may be of interest to you; to fulfil your event registration requests and provide services such as trainings, community engagements, or other events; and to send you updates or other information about our work.
Relationship building and engagement: To facilitate and respond to any social sharing and posts on our Service.
Personalizing the Services:To personalize our interactions with you and provide you with information and/or services tailored to your interests, such as delivering content via our Services that we believe will be relevant and interesting to you.
- Improving and developing new services and program offerings that we may provide to you: To conduct data analysis, for example, monitoring and analysing usage of Services and using data analytics to improve the efficiency of our Services; to develop new Services; to consider ways for enhancing, improving, repairing, maintaining or modifying our current Services; to identify usage trends, for example, understanding which parts of our Services are of most interest to users; to determine the effectiveness of our outreach efforts, so that we can adapt our campaigns to the needs and interests of our users; and to operate and expand our activities, for example, understanding which parts of our Services are of most interest to our users so we can focus our energies on meeting our users’ interests.
- Aggregating and/or anonymising Personal Data: To aggregate and/or anonymise Personal Data so that it will no longer be considered Personal Data.
- Preventing fraud and maintaining security: To conduct audits, verify that our internal processes function as intended and are compliant with legal, regulatory, or contractual requirements; to monitor for and prevent fraud; for security purposes, including system security and on-site security of our premises.
- Fulfilling our legal and compliance obligations
- To fulfil our legal and compliance-related obligations [‘Other Disclosures’], including complying with applicable laws; to comply with legal processes; to respond to requests from public and government authorities; to meet national security or law enforcement requirements.
- o To enforce our terms and conditions and standards; to protect our operations; to protect the rights, privacy, or our property; to respond to auditors; to allow us to pursue available legal remedies and make insurance claims, defend claims, and limit the damages that we may sustain.
- Emergency and incident response: To ensure the safety of on-site personnel and visitors; to respond to, handle and document on-site accidents and medical and other emergencies; to actively monitor properties to ensure adequate incident prevention, response and documentation (including CCTV); to request assistance from emergency services; to send notifications and alerts in the event of incidents or emergencies (such as via SMS, email, call, audio-visual device prompts, etc.).
For more information on our legal obligations, please see section ‘Other Disclosures’ below
For more information on disclosure of Personal Data in connection with a sale or business transaction, please see ‘Other Disclosures’ below.
We will never use your personal data for purposes incompatible with those described above without first seeking your explicit consent or being legally required to do so.
DISCLOSURE OF PERSONAL INFORMATION
The table below provides a general overview of how DGT may disclose personal data as part of its operations. The specific disclosures may vary depending on how you interact with us, and which services or activities you participate in.
| Recipients | Purpose |
|---|---|
| Website hosting service providers |
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| Information technology and related infrastructure service providers |
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| Email delivery service providers |
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| Advertising networks |
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| Analytics providers for our Services |
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| User survey providers |
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| Law enforcement, public, regulatory and government authorities, courts, or tribunals |
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| Emergency services |
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| Auditing service providers and other professional advisors, such as accountants, actuaries, experts, consultants, lawyers, banks and financial institutions |
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| Public platforms and social media services (e.g., our Social Media Pages, third-party sites with message boards or blogs) |
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| Donors and funding partners |
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By using the Services, you may choose to disclose personal data through message boards, chats, profile pages, blogs, or other areas that allow public posting, including Our Social Media. Please be aware that any information you post or share in these spaces may become publicly available to other users or the general public.
Other Disclosures
We also use and disclose your Personal Data as necessary or appropriate, especially when we have a legal obligation or legitimate interest to do so, as set out in further detail below:
| Purpose | Further Details |
|---|---|
| To comply with applicable law and regulations | This may include Indian law, including the Digital Personal Data Protection Act, 2023, as well as laws of other jurisdictions where we or our service providers operate, which may require us to process your Personal Data or disclose it to authorised public or regulatory authorities. |
| To cooperate with public and government authorities and law enforcement, and for other legal reasons |
|
| In connection with an organisational change | We have a legitimate interest in disclosing or transferring your Personal Data to a third party in the event of any reorganisation, merger, assignment, transfer, or other disposition of all or any portion of our organisation. Such third parties may include, for example, an acquiring entity and its advisors. You will be notified of any such change and of possible changes to the processing of your Personal Data in accordance with applicable law and the ‘Updates to This Privacy Notice’ section. |
OTHER INFORMATION
We and our service providers collect some information automatically, including through cookies, pixel tags, and similar tracking technologies.
“Other Information” refers to any data that does not, by itself, reveal your specific identity or directly relate to an identifiable individual:
- Browser and device information
- Information collected through cookies, pixel tags and other technologies:
- Cookies: Cookies are pieces of information stored directly on your computer. Cookies allow us to collect such information as browser type, time spent on the Services, pages visited, language preferences, and traffic data. We use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience. We also gather statistical information about use of the Services in order to continually improve their design and functionality, understand how they are used, and assist us with resolving questions regarding them. We do not currently respond to browser do-not-track signals. If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting particular cookies from a particular website. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html. If, however, you do not accept cookies, you may experience some inconvenience in your use of the Services.
- Analytics: We use Google Analytics, which uses cookies and similar technologies to collect and analyse information about use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps, and online services. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/ and exercise the opt-out provided by Google by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
- Invisible reCAPTCHA: We use Google’s invisible reCAPTCHA application on our Services in order to protect against spam and other automated abuse. The reCAPTCHA tool may make use of cookies, as well as such other information as IP address, date, time, language, screen size and resolution, and mouse movements. The use of the reCAPTCHA tool and information collected through it are subject to Google’s privacy policy, available at https://policies.google.com/privacy and Google’s terms of service, available at https://policies.google.com/terms?hl=en.
- Demographic information and other information provided by you that does not reveal your specific identity
- Information that has been aggregated in a manner such that it no longer reveals your specific identity
We may use and disclose such information for any purpose, except where we are required to do otherwise under applicable law. If we do combine such information with Personal Data, we will treat the combined information as Personal Data as long as it is combined. If such information otherwise becomes identifiable, we will treat it in accordance with this Privacy Policy and the Digital Personal Data Protection Act, 2023.
We and our service providers may collect Other Information in a variety of ways, including:
- Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Services you are using. We use this information to ensure that the Services function properly.
- Through third-party applications: Your interactions with our services may involve third-party applications, as further detailed in the “Third-Party Services” section, and their data handling is governed by their own privacy policies.
SECURITY
We seek to use reasonable organisational, technical, and administrative measures to protect Personal Data within our organisation, in line with applicable legal requirements, including the Digital Personal Data Protection Act, 2023. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contact Us” section below.
CHOICES & ACCESS
You have choices regarding marketing-related communications.
Receiving solicitation emails from us
Where required by applicable law, we will ask for your prior opt-in consent. If you no longer want to receive marketing and fundraising communications from us on a going-forward basis, you may opt-out by following the unsubscribe instructions in any such message or by contacting us by email at dataprotection@digitalgreentrust.org.
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing from us, we may still send you important administrative messages, from which you cannot opt out.
How you can exercise your rights
You may have certain rights under the Digital Personal Data Protection Act, 2023, or other applicable data protection laws, depending on your location and the nature of your engagement with us. If you would like to request to access/review, correct, update, suppress/delete, object to, restrict or opt out of the processing of Personal Data, withdraw your consent (which will not affect the lawfulness of processing prior to the withdrawal), or if you would like to request to receive an electronic copy of your Personal Data for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), please contact us in accordance with the Contact Us section below. We will respond to your request consistent with applicable law.
In your request, please make clear what Personal Data you would like to have changed, whether you would like to have your Personal Data suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Data. For your protection, we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any activities that you began prior to requesting a change or deletion. Further, certain Personal Data may be exempt from requests pursuant to applicable data protection laws or other laws and regulations.
RETENTION PERIOD
We retain Personal Data for as long as needed or permitted in light of the purpose(s) for which it was obtained as outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law, including the Digital Personal Data Protection Act, 2023 of India. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you are affiliated with us as an extension agent or other partner);
- Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions or communications for a certain period of time before we can delete them); or
- Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
- Where a legal obligation arises or retention is advisable in light of our legal position, in some
circumstances, we will retain certain Personal Data, even after we no longer provide the Services to you,
for example:
- To cooperate with law enforcement or public, regulatory and government authorities: If we receive a preservation order or search warrant, even after your interaction with us has ended.
- To pursue or defend a legal action: We may retain relevant Personal Data in the event of a legal claim or complaint, including regulatory investigations or legal proceedings about a claim related to your Personal Data, or if we reasonably believe there is a prospect of litigation (whether in respect of our relationship with you or otherwise). In such cases, we may retain personal data for a reasonable period, which may be up to 10 years after the matter has been resolved, including after any final decision from a court or tribunal from which there is no further right of appeal.
THIRD PARTY SERVICES
This Privacy Policy does not apply to, and we are not responsible for, the privacy practices, data handling, or other operations of any third party. This includes third parties that operate websites, applications, or services which may be linked to or referenced by our Services, such as the FarmerChat app.
We are not responsible for how such third parties collect, use, disclose, or secure your Personal Data. This includes, without limitation, app developers, app providers, social media platforms, operating system providers, wireless service providers, and device manufacturers.
If you access or use third-party services like FarmerChat — whether independently or via links from our Services — any Personal Data you provide to them will be governed by their own privacy policies. We encourage you to review the applicable privacy policy of each third-party service, including the FarmerChat privacy policy, before sharing your Personal Data or engaging with those services.
USE OF SERVICES BY MINORS
The Services are not directed to individuals under the age of eighteen (18), and we do not knowingly collect Personal Data from individuals under 18. If we learn that we have inadvertently collected Personal Data from a person under 18, we will take reasonable steps to delete such data as soon as practicable. If you believe that we may have collected Personal Data from a minor, please contact us using the details provided in the “Contacting Us” section of this Privacy Policy.
CROSS-BORDER TRANSFER
Your Personal Data may be stored and processed in countries outside of India, including where we or our service providers have operations or infrastructure. These countries may have data rules that differ from those in India. By using the Services, you acknowledge and agree that your personal data may be transferred to jurisdictions outside of your country of residence. In some cases, courts, law enforcement agencies, or regulatory authorities in those other countries may have access to your personal data in accordance with their laws. Such transfers are subject to applicable data protection requirements, including those under the Digital Personal Data Protection Act, 2023 of India, as may be in force at the time of transfer.
SENSITIVE PERSONAL DATA
Unless we specifically request it, we ask that you do not send or disclose any sensitive Personal Data to us through the Services or via any other means. This includes, but is not limited to, government-issued identification numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health status, biometric or genetic data, sexual orientation, criminal background, or trade union membership. If we do collect such data as part of a specific interaction or programme, we will process it in accordance with applicable laws and this Privacy Policy.
UPDATES TO THIS PRIVACY POLICY
The “LAST UPDATED” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services.
CONTACTING US
Digital Green Trust
Registered Address: Flat No. T4, 4th Floor, #33 Race Course Road, Swiss Complex, Bangalore - 560001, Karnataka, India
Office Address: 206, 3rd Floor, Okhla Industrial Estate Phase III, New Delhi 110020
Grievance Officer Email: dataprotection@digitalgreentrust.org
If you have any concerns or complaints regarding our handling of your Personal Data, you may contact our Grievance Officer using the details above. The Grievance Officer is responsible for addressing such matters in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023. We will aim to respond to and resolve your complaint within the timeframes prescribed by the law.